Position title
Customer Experience/ Support Engineer

As a Customer Experience / Support Engineer at our company, your key responsibilities will include:

  • Researching, diagnosing, troubleshooting, and resolving customer issues promptly and accurately.
  • Providing 2nd and 3rd level support for complex and technology-specific issues related to our products and platform.
  • Following standard procedures to escalate unresolved issues to appropriate internal departments.
  • Monitor and proactively solve issues within our cloud platform.
  • Minimum 2 years of relevant experience.
  • MS/BS degree in Computer Science, Engineering, or equivalent preferred.
  • Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
  • Experience with service and application support.
  • Familiarity with ITSM applications and support processes (ITIL).
  • Proficiency in Atlassian products (JIRA, Confluence, and Bitbucket).
  • Knowledge of Networking, Cloud platforms (Azure), and cybersecurity experience is a plus.
  • Familiarity with Linux and Windows server environments.
  • Knowledge of SQL and scripting.
  • Familiarity with Kubernetes clusters.
  • Experience in deploying microservices using Helm charts is a plus.
Employment Type
Beginning of employment
Duration of employment
Job Location
Arhnem, Amsterdam
Working Hours
Base Salary
euro3000-euro3300 Per month
Date posted
January 11, 2024
Valid through
February 29, 2024
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